PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. ACCESS TO AND USE OF THIS SITE IS PROVIDED SUBJECT TO THESE TERMS AND CONDITIONS. USE OF THIS SITE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS CONTAINED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU MAY NOT ACCESS, VIEW OR USE THIS SITE IN ANY MANNER.
This site (the “Site”) is operated by 1955636 Ontario Inc (“Burrito Sensei”) and the following terms and conditions (these “Terms and Conditions”) govern your use of this Site. Additional terms and conditions of use applicable to specific web pages on this Site may also be posted on such web pages and, together with these Terms and Conditions, govern your use of those web pages. Burrito Sensei reserves the right, in its sole discretion, to change or modify all or any part of these Terms and Conditions at any time, effective immediately upon notice published on this Site. Your use and continued use of this Site constitutes your binding acceptance of these Terms and Conditions, including any changes or modifications made by Burrito Sensei as permitted above. If at any time these Terms and Conditions become unacceptable to you, you should immediately cease all use of this Site. We recommend that you check back frequently and review these Terms and Conditions regularly so you are aware of the most current rights and obligations that apply to you. For your convenience, the date of the last update to these Terms and Conditions appears at the top of this document.
In order to access and use certain content, features, or functionality of this Site, you may register for this Site and have a unique username and password combination (“User Credentials”) and provide certain additional information, which may include, without limitation, your address, email and phone number (collectively, a “User Account”). If you elect to become a registered User of this Site, you are responsible for maintaining the strict confidentiality of your User Credentials, and you shall be responsible and liable for any access to or use of this Site by you or any person or entity using your User Credentials, whether or not such access or use has been authorized by you or on your behalf. You agree to (a) immediately notify Burrito Sensei of any unauthorized use of your User Credentials or User Account, or any other breach of security, and (b) ensure that you log off from this Site at the end of each session. It is your sole responsibility to (i) control the dissemination and use of your User Credentials and User Account, (ii) update, maintain and control access to your User Credentials and User Account, and (iii) cancel your User Account on this Site. We reserve the right to deny access, use and registration privileges to any User of this Site if we believe there is a question about the identity of the person trying to access any account or element of this Site. Burrito Sensei shall not be responsible or liable for any loss that you incur as a result of someone else using your User Account and/or password.
You hereby agree to pay in full the prices (including, without limitation, all applicable taxes) for any orders placed using your User Account(s) (or any orders placed as a guest). You are responsible for any taxes imposed on any transactions conducted on or in connection with this Site and applicable taxes will be added to the amount charged for the applicable transaction on this Site. Your use of this Site includes the ability to enter into agreements and/or to make purchases electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such agreements and purchases. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into on this Site, including without limitation and to the full extent allowed by law, notices of cancellation, policies, contracts, and applications.
Burrito Sensei will not be liable for any damages or injuries caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. Under no circumstances shall Burrito Sensei be liable for any damages resulting from the use of this Site or the Materials (as defined below), including without limitation, indirect, special, consequential, incidental or punitive losses, damages or expenses or lost profits or savings even if Burrito Sensei has been advised of their possible existence, or even if Burrito Sensei or an authorized Burrito Sensei representative has been advised of the possibility of such damages, or both.
Except as stated herein, all information and materials contained in this Site including the design, text, graphics, logos, images, icons, interfaces and the selection, assembly and arrangements thereof (the “Materials”) are the sole property of Burrito Sensei, its affiliates, subsidiaries, assigns and related companies or the respective owners of such Materials. You may not use the Materials except as specifically contemplated herein. Modification or use of the Materials for any other purpose will violate the intellectual property rights Burrito Sensei or the respective owners of such Materials, as applicable. You may not use, or permit the use of, the Materials on any other website. You may not resell, redistribute, decompile, reverse engineer, disassemble or otherwise convert any Materials from this site. You may not copy, distribute, republish, upload, post, or transmit Materials from this Site in any way without Burrito Sensei’s prior written consent. The Materials in this Site are provided for lawful purposes only, and you may not use this site in any manner which is contrary to any applicable local, provincial, national, international and foreign laws which govern your use of this Site. You may not use this site in any manner which could damage, disable, overburden or impair this Site or interfere with any other party’s use and enjoyment of this Site.
Burrito Sensei is pleased to hear from you and welcomes your comments regarding Burrito Sensei’s products and services. However, please do not send us information or post it on this Site unless you are willing to a) let Burrito Sensei have it, and b) let the world know about it. All remarks, suggestions, ideas, graphics, or other information communicated to Burrito Sensei through or as a result of this Site (together, the “Submissions”) will forever be the property of Burrito sensei. Burrito Sensei will not be required to treat any Submission as confidential, and will not be liable for any ideas for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Burrito Sensei operations. Without limitation, Burrito Sensei will have exclusive ownership of all present and future rights to Submissions of every kind and nature everywhere. Except as noted below in this paragraph, Burrito Sensei will be entitled to use the Submissions for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submissions. By transmitting the Submissions to Burrito Sensei, you represent and warrant that you own, control or have the necessary permissions with respect to all rights to the Submissions. You agree that you are responsible for whatever Submissions you submit, and you, not Burrito Sensei, have full responsibility for its content, including its legality, reliability, appropriateness, originality, and copyright.
Except as described otherwise, the Materials are made available only to provide information and promote Burrito Sensei products and services in Canada. Burrito Sensei controls and operates this site from its headquarters in Ottawa, Ontario, Canada and makes no representation or warranty that the Materials and the Burrito Sensei products and services described in this Site are appropriate or available for use in other jurisdictions. If you use this site from another country you are responsible for compliance with applicable laws.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. BURRITO SENSEI MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. THE MATERIALS IN THIS SITE ARE PROVIDED IN GOOD FAITH ON AN “AS IS” BASIS AND WITHOUT WARRANTIES, CONDITIONS OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. BURRITO SENSEI DISCLAIMS ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT WITH RESPECT TO THIS SITE OR ANY OF THE MATERIALS. BURRITO SENSEI DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS SITE AND THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT THIS SITE AND THE MATERIALS WILL BE ACCESSIBLE AND PERFORM IN ACCORDANCE WITH YOUR EXPECTATIONS OR THAT THIS SITE OR THE SERVER THAT MAKES THIS SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BURRITO SENSEI DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT BURRITO SENSEI) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE DISCLAIMERS CONTAINED HEREIN SHALL APPLY TO ALL DAMAGES OR INJURIES INCURRED FROM OR RELATED TO YOUR USE OF THIS SITE AND THE MATERIALS. TO THE EXTENT APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION DOES NOT APPLY TO YOU. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD BURRITO SENSEI, ITS EMPLOYEES, DIRECTORS, REPRESENTATIVES, AGENTS AND AFFILIATES HARMLESS FROM AND AGAINST ALL LIABILITIES, COSTS AND EXPENSES INCLUDING REASONABLE ATTORNEYS’ FEES, RELATED TO ANY VIOLATION OF THESE TERMS AND CONDITIONS BY YOU.
By using this Site, you represent, warrant and covenant that: (a) you are 18 years of age or older; (b) your use of this Site does not violate any applicable law, rule or regulation and you shall comply with all of the terms and conditions set forth herein; and (c) all information, including, without limitation, payment information (e.g., credit card, debit card information, etc.), you submit is truthful and accurate and you shall maintain and promptly update the accuracy of such information, as applicable. If you provide information that is untrue, inaccurate, not current or incomplete, or Burrito Sensei suspects that such information is untrue, inaccurate, not current or incomplete, Burrito Sensei has the right to suspend or terminate your registration (in whole or in part) and/or refuse any and all current or future use of this Site (or any portion thereof) by you, in its sole discretion, with or without notice to you, and without liability or obligation to you or any third party.
We respect your privacy and the use and protection of your personally identifiable information. In the course of your use of this Site, you may be asked to provide certain personalized information to us (such information referred to hereinafter as “Personal Information”). Our information collection and use policies with respect to the privacy of such Personal Information are set forth in this Site’s Privacy Policy, which is incorporated herein by reference for all purposes. We encourage you to read the Privacy Policy, and to use it to help make informed decisions. You acknowledge and agree that you are solely responsible for the accuracy and content of Personal Information.
These terms and conditions will be governed by and interpreted pursuant to the laws in force in the Province of Ontario, Canada, without regard to its conflict of law principles. In the event of any dispute or controversy arising from this site, you expressly consent to the sole and exclusive jurisdiction and venue of the courts of the province of Ontario. If any part of the Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. These Terms and Conditions (including the Privacy Policy) are the entire agreement between the parties relating to the use of this site. Burrito Sensei products and services are available in Ontario, Canada. This Site may be linked to other sites which are not maintained by Burrito Sensei. Burrito Sensei is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Burrito Sensei of such sites. If any such site you interact with obtains or collects personal information from you, in no event shall we assume or have any responsibility or liability. Accordingly, we encourage you to be aware when you leave this Site and to read the terms and conditions and privacy policy of each other website that you visit. This Site is controlled and operated by Burrito Sensei. Burrito Sensei makes no representation or warranty that the content contained on or made available in connection with this Site is legal, appropriate or available for use in other locations. Those who choose to access this Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, rules and regulation, if and to the extent local laws, rules and regulations are applicable.
Burrito Sensei collects, uses and discloses personally identifiable information (“Personal Information”) about our customers in order to provide automated and centralized order processing and delivery dispatch solutions so that we can deliver exceptional service to our customers.
We also use Personal Information to inform customers about our products and services, including providing special offers and incentives. Finally, we collect, use and disclose personal information respecting applicants for potential employment or franchise opportunities with Burrito Sensei or its affiliates.
This privacy policy (this “Privacy Policy”) explains our practices regarding the handling of Personal Information. When you order food from us, participate in one of our contests, join one of our loyalty programs, visit one of our websites or otherwise engage or do business with us, you consent to having your Personal Information handled in accordance with this Privacy Policy.
Personal Information is any information that identifies you as an individual, such as your name, address, telephone number and other information, such as order history, that may be tied to your identity. Personal Information does not include information respecting a business organization, or the name, title or business address or telephone number of an employee of an organization. Personal Information does not include aggregated or anonymized information that does not identify you as an individual.
Information collected from Customers
Typically, when a customer contacts us, either by telephone or through our website, we collect certain
Personal Information, including the customer’s name, address, phone numbers, credit card number (if
that is how they choose to pay), email address (if the customer orders through our site), and any
comments that a customer may provide to us. We also record the customer’s order, and over time,
develop and retain an order history for returning customers. Burrito Sensei uses this information to
fulfill your order and locate your deliver food to you.
Information Collected from Applicants for Employment
With respect to potential employees, we collect only that information that is reasonably necessary to
assess an individual’s application for and suitability for employment and to administer our employees.
The information that is collected includes names, addresses, phone numbers, email address, bank
accounts as well as information regarding performance, work/education background and history and
such information contained in a résumé or that is obtained from references.
Customer Personal Information
Personal information is used for the purposes described above. We use Personal Information only in
accordance with this privacy policy and the applicable law.
You hereby consent to the collection and use of your Personal Information (including delivery address,
email, and past order history) for the following purposes:
If you tell us that you do not wish us to keep your Personal Information, we will destroy it, subject to retention through our automatic backup procedures and in connection with applicable record retention requirements. At present, our systems cannot track these types of requests beyond destruction of Personal Information. As such, if you order from us again, we will collect your Personal Information upon submission of the new order and it will not be automatically destroyed unless you inform us when placing each new order.
Unless you otherwise notify us, and as permitted by law, you hereby consent to the use of your Personal Information for marketing purposes, such as to contact you (whether by email, telephone, direct mail, or another medium of communication) about:
You may opt out at any time from the receipt of marketing communications. We may disclose your Personal Information to parties to a prospective or completed business transaction, such as a reorganization or an acquisition of our business, for the limited purpose of assessing or completing such a transaction. We may also use and disclose your Personal Information as may be required or permitted by law. We will not collect, use or disclose your Personal Information for any other purpose without notifying you and obtaining your additional consent.
Applicants for Employment Personal Information
We use Personal Information of applicants for employment only for the purpose of assessing suitability
for employment. If the applicant is successful, we will also retain and use the Personal Information
collected in the course of assessing the application for employment. We may retain an applicant’s
Personal Information for a period of twelve months from the date of application for the purpose of
assessing an individual’s suitability for other employment opportunities with our organization. Applicant
Personal Information is destroyed after twelve months from the date of application (subject to retention
in connection with automatic backup procedures and applicable record retention requirements) if no
employment with our organization materializes in that time period. Disposal is executed by shredding or
another secure disposal mechanism.
We retain Personal Information for only so long as we have a legal or reasonable business reason to retain it. Except where prohibited by law, when Personal Information is no longer required for the purposes for which it has been collected, such Personal Information will be destroyed, subject to retention in accordance with our automatic backup procedures and in connection with applicable record retention requirements.
We maintain administrative, technical, and physical safeguards designed and intended to protect your Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Personal information collected by us, whether in electronic form or paper form, is protected by security measures appropriate to the sensitivity of the information.
We evaluate our equipment and security procedures regularly and modify them as necessary. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems, websites, or applications will be completely safe or secure. Personal Information may be stored and processed outside of Canada, including the United States. As such, Personal Information may be accessed by foreign governmental authorities and otherwise in accordance with the laws applicable in the jurisdiction in which it is stored.
Please feel free to contact us if have any questions about the collection, use, disclosure or storage of Personal Information. Contact us at burrito.sensei.ottawa@gmail.com or by calling 1-613-680-0802.
We may provide links to third-party websites for your convenience and information. If you access those links, you will leave our website. We do not control those sites or their privacy practices, which may differ from our practices. We do not endorse or make any representations about third-party websites. The Personal Information you choose to provide to or that is collected by these third parties is not covered by this Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information to that company.
This privacy policy is effective as of January 1st, 2020. It may be amended from time to time in which event we will post the revised version here.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
We currently outsource delivery of our products to a third-party delivery platform such as uber eats. They handle the delivery and payments as well as refunds. Please review their policies when ordering through their apps. Please contact them in the rare occasion there is an error.
Items offered on our website are only currently only available for pickup at our main locations at 199 Bank Street, Ottawa. Delivery to your location by the restaurant is currently unavailable at this time. If we do make an exception to deliver it is done at the sole discretion of the individuals on site at that current time. We reserve the right to refuse any requests for delivery.
An estimated time will be provided to you once your order is placed. Times are estimates and commence from the confirmation of your order. Times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within a reasonable time between 15-20 minutes of your order. In the event of a longer wait time you will be notified by phone prior to you placing your order.
Sales tax is charged according to the province of Ontario and Canada.
If you have any questions about the delivery and pickup of your order, please contact us at 613-680- 0802.
For any food to be considered for a refund, discount or exchange the item must be brought back to the restaurant in its original container(s) with a valid receipt to be inspected by management.
* If 10% or more of the food has been consumed or removed, we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Please direct any questions or concerns to the manager on duty by calling the restaurant.
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling the restaurant. For immediate response, please call the restaurant. Thank you so much!
If you get food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you received the wrong food. You may come to pick up the corrected order while returning the incorrect order. In some cases, we may offer you a store credit on your next visit if returning the food is not an option.
Your order will be priority if you come to pick it up. In all cases, please return the wrong food in the original container(s)* to our host or driver to avoid an additional charge.
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we missed any food items in your order. You may come to pick up the missed items. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Please note: we do provide courtesy items such as disposable silverware, chopsticks, extra sauces, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however we cannot provide discounts, refunds or store credit.
We cook our food fresh to order. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by uncared delivering, bad packaging or strange objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you the new dishes and make sure they're the best. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error at the discretion of the manager on duty. We do not offer cash refunds. In some cases, we may offer you a store credit in the dollar amount of the returned food.
Please note: we strive to prepare and package our pickup and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce and consistency of some items may vary slightly after being packaged. Please order pick up or delivery items at your discretion. Your order will be priority if you come to pick it up. In all cases, please return the wrong food in the original container(s)*.
We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases, we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish* for an item of equal or lesser value in lieu of a refund. We will need the food returned in the original container(s)* so we may confirm our preparation was correct. In the case of exchanged food, you may come to pick up the food.
The Sauces and spices we use on each dish are mainly in toppings, the levels we use are mild in general. Spice levels can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to put the sauce or spice that is normally in a dish on the side for you.
We understand that everyone is hungry when they call us and we promise we're trying our best to get the food to you as quickly as we can! In the rare occasion something can occur out of our hands that delays our staff -- we sincerely apologize if this occurs. If your pickup order has been exceedingly delayed, we will provide a discount to your next order.
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. You may receive a small courtesy discount in some cases. We cannot provide any refund or store credit for non-food items or beverages. Please contact us for more information.
Sorry, we cannot provide a refund or cash value on any complimentary food. As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we unfortunately will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
For questions with regards to our policy or questions about your order you can email us at Burrito.Sensei.Ottawa@gmail.com and we will respond within 2-7 days of your inquiry.